Driving Contact Centre Transformation in 2021

Contact centres are under pressure to not only grow revenue but to help drive great CX. However, they continue to struggle to achieve this - they are often unable to identify the process gaps and make the required systemic improvements that can best impact the customer journey.

Discover:

Key trends that will shape the contact centre industry in 2021.
How to leverage people processes and technology
How to achieve better customer experience at scale

Are you ready to discover more about Cloud Contact Centre solutions from the experts?

First Name:

Last Name:

Email Address:

Phone

Company/Organisation

Company Size:

State:

Person Source:

Source Campaign:

Source Campaign Text:

EXPLORE THE TOP 5 KEY CONTACT CENTRE TRENDS

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam convallis, nisl a porta rutrum, nulla diam interdum sapien, et fermentum risus ipsum ut metus.

WORK FROM EVERYWHERE

Regardless of the location, agents must deliver the same level of service as they would from a physical.

CLOUD CONTACT CENTRE MODEL

Adoption of cloud solutions is the first step towards contact centre modernisation.

ADDRESS THE OMNICHANNEL DILEMMA

Remove departmental silos, and have a common data repository that can be accessed by Sales, Marketing and CX Teams.

DIGITAL-FIRST ENGAGEMENT

Customers are expecting digital services like never before - innovation on how to deliver CX through digital channels can no longer be ignored.

SUPER AGENTS

Empower agents with technologies to make transform them in “Super Agents”.

Download your free ebook

REAL RESULTS FROM REAL CUSTOMERS

"Nexon has been a trusted Managed Service Partner to the Australian Red Cross for many years, delivering best of breed cloud services by migrating over 500+ users to Microsoft Unified Communications as well as building and supporting the Genesys Cloud platform."

Danijel Andrić, Interim CIO, Australian Red Cross

Powered by Genesys Cloud, Nexon’s Contact Centre seamlessly connects customer interactions across every channel - phone, email, live chat, social media, SMS and more, while enabling advanced integrations across enterprise CRMs and other I.T. systems.

Delight your customers
Empower your team
Understand your business

why choose us?

For 20 years, we’ve helped business leaders connect with innovative technology solutions to provide agility, flexibility and scalability for growth in today’s highly competitive business environment.

We're a Cloud and managed service provider, delivering IT solutions for dynamic businesses. We believe in deeply connecting people with innovative technology to increase productivity and efficiency. We design, build and support your entire IT environment using cutting-edge solutions that create better user experiences for bigger and better opportunities.

AWARD-WINNING SERVICE

WHAT’S INCLUDED IN

YOUR FREE CYBER SECURITY ASSESSMENT?

Find out how secure your business is with Nexon’s free Cyber Security Assessment.

book your free assessment

Let Nexon provide you with peace of mind in our free business assessment. We can help identify risk, incidents and vulnerabilities, and suggest the necessary foundation and tools you need to control potential threats. Our services are scalable, flexible and tailored to the size and risk appetite of your business. Our assessment includes: