EXPLORE THE TOP 5 KEY CONTACT CENTRE TRENDS

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WORK FROM EVERYWHERE

Regardless of the location, agents must deliver the same level of service as they would from a physical.

CLOUD CONTACT CENTRE MODEL

Adoption of cloud solutions is the first step towards contact centre modernisation.

ADDRESS THE OMNICHANNEL DILEMMA

Remove departmental silos, and have a common data repository that can be accessed by Sales, Marketing and CX Teams.

DIGITAL-FIRST ENGAGEMENT

Customers are expecting digital services like never before - innovation on how to deliver CX through digital channels can no longer be ignored.

SUPER AGENTS

Empower agents with technologies to make transform them in “Super Agents”.

REAL RESULTS FROM REAL CUSTOMERS

"Nexon has been a trusted Managed Service Partner to the Australian Red Cross for many years, delivering best of breed cloud services by migrating over 500+ users to Microsoft Unified Communications as well as building and supporting the Genesys Cloud platform."

Danijel Andrić, Interim CIO, Australian Red Cross

Powered by Genesys Cloud, Nexon’s Contact Centre seamlessly connects customer interactions across every channel - phone, email, live chat, social media, SMS and more, while enabling advanced integrations across enterprise CRMs and other I.T. systems.

  • Delight your customers
  • Empower your team
  • Understand your business

why choose us?

For 20 years, we’ve helped business leaders connect with innovative technology solutions to provide agility, flexibility and scalability for growth in today’s highly competitive business environment.

We're a Cloud and managed service provider, delivering IT solutions for dynamic businesses. We believe in deeply connecting people with innovative technology to increase productivity and efficiency. We design, build and support your entire IT environment using cutting-edge solutions that create better user experiences for bigger and better opportunities.

AWARD-WINNING SERVICE

WHAT’S INCLUDED IN

YOUR FREE CYBER SECURITY ASSESSMENT?

Find out how secure your business is with Nexon’s free Cyber Security Assessment.
Let Nexon provide you with peace of mind in our free business assessment. We can help identify risk, incidents and vulnerabilities, and suggest the necessary foundation and tools you need to control potential threats. Our services are scalable, flexible and tailored to the size and risk appetite of your business. Our assessment includes:
  • Network breach assessment
  • Recon work
  • Penetration test
  • Webapp assessment
  • Phishing assessment
  • Password audit

our partners

who we work with

We partnered with trusted, award winning technology vendors who work with us to achieve the best results.

READY TO START A CONTACT CENTRE TRANSFORMATION?

Drive better customer experience (CX) in 2021 and beyond. Download our free eBook to find out more, or contact us directly.